Technical discussions by Orax employees http://www.orax.co.za http://www.orax.co.za/?/www/doc/Service_Life_Saver/&public_show&doc&49605&col2 SDI was born for one purpose and one purpose only - to take control of your service business. Typical service delivery is built on human strengths and weaknesses. Add a few humans to the recipe and life happens. What could be an inconsistent service concoction can be changed around in a matter of...
There are 0 Comments Tue, 17 Aug 2010 17:06:00 SAST http://www.orax.co.za/?/www/doc/SDI_Introduction/&public_show&doc&49576&col2 You run a service department or service business. You need to shape up your service offering while saving money at the same time. Value and efficiency is what you need, this is what your customers demand. What should you do? To start, you could implement a Help Desk system (or maybe you already ...
There are 0 Comments Thu, 5 Aug 2010 19:19:00 SAST http://www.orax.co.za/?/www/doc/Press_Release_-_Orax_SDI/&public_show&doc&49542&col2 Next Generation Service Infrastructure PRETORIA, August 2, 2010 --- Orax Solutions may have the answer that companies across the globe are looking for in these challenging times. Orax SDI (Service Delivery Infrastructure) was designed to enable companies in the IT and other service industries to de...
There are 0 Comments Mon, 2 Aug 2010 07:58:00 SAST http://www.orax.co.za/?/www/doc/Large_scale_monitoring/&public_show&doc&49538&col2 There are many monitoring solutions available to service providers today. However, when it comes to keeping an eye on remote systems spread across the world over different networks and through firewalls, not many solutions add up. SDI Monitoring is a unique solution, designed to minimize monitorin...
There are 0 Comments Mon, 2 Aug 2010 06:59:00 SAST http://www.orax.co.za/?/www/doc/SDI_and_Cloud_Computing/&public_show&doc&49515&col2 Orax SDI is a hosted SaaS offering, but how does it fit in the Cloud Computing model? Back in 2000 when I first conceived Orax dataAPI (a multi-user, multi-company, secure, business infrastructure), I knew that sharing resources right down to database tables was the most efficient way to provide t...
There are 0 Comments Thu, 29 Jul 2010 20:08:00 SAST http://www.orax.co.za/?/www/doc/Distributed_service_delivery/&public_show&doc&47917&col2 Interesting times call for interesting measures. As fuel prices, carbon emissions and the economy make its mark on businesses all across the globe, the need to work from distributed offices or from home becomes more and more feasible. Orax SDI (Service Delivery Infrastructure) is the perfect compan...
There are 0 Comments Thu, 15 Jul 2010 15:59:00 SAST http://www.orax.co.za/?/www/doc/Orax_Agent_Aggregator/&public_show&doc&47830&col2 The Orax Agent Aggregator is now available as a Virtual Appliance or Blackbox. By placing one of these Agent Aggregators on a site, you can combine all Agent uploads into a single, secure tunnel. This offers your clients more peace of mind and simplified firewall configuration. The Aggregators ar...
There are 2 Comments Thu, 8 Jul 2010 14:06:00 SAST http://www.orax.co.za/?/www/doc/Auto_lookup_(AJAX/XHR)/&public_show&doc&47817&col2 Using XMLHttpRequests (XHR) to present automatic lookup matches for search fields is very common. Due to the async nature of the lookups, I found that the lasts query often comes in earlier than some of the previous queries. The way it works, is every time an update to the search text box is made,...
There are 0 Comments Wed, 7 Jul 2010 12:03:00 SAST http://www.orax.co.za/?/www/doc/TextWrangler_and_Mac_based_development/&public_show&doc&47251&col2 Being a die-hard vi user, I eventually switched to Adobe Dreamweaver a couple of years ago when I acquired CS4. The time had come to upgrade into the 21st century - or so I thought. But my time with Adobe was less than perfect, and I have since been looking for something better. Two things I like...
There are 0 Comments Thu, 24 Jun 2010 07:10:00 SAST http://www.orax.co.za/?/www/doc/AFP_vs_iSCSI/&public_show&doc&47161&col2 For years now, we have used iSCSI and AFP (Apple File Protocol) as NAS/SAN technologies. CentOS Linux Server and Mac/Linux clients. I've tested/benchmarked NFS,SMP,AFP and iSCSI. NFS is slow over fast networks, but fast over slow networks. SMP is quite fast, but not ideal for Apple workstati...
There are 0 Comments Fri, 11 Jun 2010 14:49:00 SAST http://www.orax.co.za/?/www/doc/Quick-look_Review:_X-Lite/&public_show&doc&47160&col2 As you may know, there are many SIP clients on the market. We are currently using the X-Lite SIP client for Mac (by CounterPath). It installs easily and works. To connect it to our Asterisk PBX, you simply enter the Username, Password and IP address and there you go. There are more than ample se...
There are 1 Comments Fri, 11 Jun 2010 14:13:00 SAST http://www.orax.co.za/?/www/doc/Quick-look_Review:_Vox_Telecom/&public_show&doc&47159&col2 After having tried (and been disappointed with) several International VOIP vendors, we have now signed with Vox Telecom. As far as telecommunications and internet services are concerned - don't expect much in the service department. I guess it could be related to the volume of customers these ...
There are 1 Comments Fri, 11 Jun 2010 12:10:00 SAST http://www.orax.co.za/?/www/doc/Quick-look_review:_Asterisk_1.6/&public_show&doc&47158&col2 We started using Asterisk PBX several months ago. I recently moved it to a new server, configured firewall settings and connected it to our SIP peer (VOX). The first think I look for in an application is simplicity and a simple, logical installation. If installing is problematic, I know that upgr...
There are 1 Comments Fri, 11 Jun 2010 12:09:00 SAST