Orax Solutions

UPGRADE YOUR BUSINESS WITH SDI. Orax SDI facilitates day-to-day operation, so you can focus on growing your business. It is the key to business control and potential.

What is Orax SDI?

"On the AMS desk its essential, we use it for all business and planning," N. Els, Application Managed Services

A revolutionary, highly efficient, software solution focussed on reactive and proactive service delivery. It features a service desk and proactive task scheduling core with integrated team and time management, monitoring, knowledge base, CRM, and much more. SDI is available anywhere in the world to your employees and customers over the internet or private connections. With distributed service management and a multiple currency model, SDI is ready to scale your business to global proportions. SDI provides any sized business with the power of an Enterprise solution at a scalable cost that they can afford.

How can Orax SDI help you?

The key word is balance. For your business to be healthy, it needs to deliver as much as it sells. Once this equation is unbalanced, your business will suffer, in the short or long term. Orax SDI keeps your house in order so you can sell more, deliver faster and keep your customers happy.

"SDI forms the backbone of our operation from a Managed Services perspective. It provides our clients, consultants and management team with full visibility on our current service levels and immediately provides a clear view on our performance levels," C. Ohlhoff, Divisional Director

Some of the many intergrated SDI tools are:

A Service desk support system.
Time, Task and Team management.
Customer Relationship Management.
Integrated Monitoring system.
Reports and Alerts.

Once you plug your company into SDI, you will never go back to the chaos system.

How is Orax SDI different than other solutions?

Orax SDI offers many solutions in one integrated, cost-effective package. Implementing something like SDI would normally require several different products, integration projects and a lot of money. Orax SDI offers fast rollout, simplicity and affordability. (See what our customers say below.)

"Using SDI is simple, productive and a one stop shop for supporting clients, managing the team, SLA's and even small scale projects. This makes it easier to get to the work that really requires my attention. Once used to this way of doing - you will manage your whole day with this tool," H. Steyn, Oracle Specialist

What does SDI stand for?

Service Desk Infrastructure, or Service Delivery Infrastructure. All businesses deliver services, whether they realise it or not. SDI is an infrastructure that will give structure and control to the daily service operations of most businesses.

Can you afford SDI?

Orax SDI is leased on a monthly basis. You do not need a large initial investment. You pay per user, so the smaller you are, the cheaper it is. It grows with you. Talk to us. We will work something out for your business.

What do our clients say about SDI? Read here.

Download: SDI Brochure

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