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SDI Infrastructure

SDI is an operational, service infrastructure with; Service desk, proactive service, Time and Team management, Knowledge base, CRM and much more.

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Related Services

Quick-look Review: X-Lite

As you may know, there are many SIP clients on the market. We are currently using the X-Lite SIP client for Mac (by CounterPath). It installs easily and works.

To connect it to our Asterisk PBX, you simply enter the Username, Password and IP address and there you go.

There are more than ample settings to choose devices, mics and speakers for the soft phone.

One down side is that the free version does not have Call Transfer.

CONCLUSION

It is solid, simple and effective. I like it.

By Peet de Vos on 2010-06-11 14:13:00

Comments
Posted on 15-07-2010 by Peet de Vos

The one thing that limits X-Lite (the free version) is of coarse that it doesn't have the G.729a codec - figures.
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Customer Feedback

SDI is the best all-in-one solution I’ve encountered. It completely fulfills our needs going from ticket/call management to very detailed client account’s financial status. It’s an amazing operational solution, as well as an excellent monitoring/reporting asset,”
E. Le Roux, Customer Service Manager

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Orax Solutions recommends the following high quality products and technologies:

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Who are we?

Orax Solutions is synonymous with Database and Linux solutions. The name was initially conceived from our passion for Oracle and Unix technologies. With many years of business and IT experience behind us, we have grown SDI, our flagship, into a powerful solution. SDI facilitates services and operations in a typical business (including our own). We also provide remote support and development for mission critical database systems.