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SDI Infrastructure

SDI is an operational, service infrastructure with; Service desk, proactive service, Time and Team management, Knowledge base, CRM and much more.

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Distributed service delivery

Interesting times call for interesting measures. As fuel prices, carbon emissions and the economy make its mark on businesses all across the globe, the need to work from distributed offices or from home becomes more and more feasible. Orax SDI (Service Delivery Infrastructure) is the perfect companion to take your business to the next level.

Working from home or distributing your resources over large geographical areas have always been challenging. Lately, however, its starting to make more sense as tools and solutions become wide spread and affordable. Of coarse we should not forget that people themselves often prefer working at the office, but event this is starting to change.

Saving hours every day by not being on the road, as well as saving lots of traveling costs has recently become a hugh drive to work from home. Single people may prefer the office, but family members find the extra hours with their loved ones very valuable. The extra cash also comes in handy.

All that you need is a dedicated room as an office and a mental transition that goes hand-in-hand with a little self discipline, and you are setup for a life with more quality and less stress. The first month may seem a little weird, but you will soon get used to the extra time and disciplining yourself. You will start wondering what everybody is complaining about. Your productivity quickly goes up (because work is now work). You're not going somewhere, but doing something.

With solutions such as VOIP and online meetings freely available, all you need is a proper operational system to facilitate distributed teams, communication and culture. This is where SDI comes into play. Every business needs culture, goals, measurable performance and communication. SDI brings that right into your distributed environment.

In my experience, you will soon find that your company is now more aligned to your goals and there is a stronger feeling of belonging. Communication is better. Performance is better. Both customer and employee satisfaction is raise and everybody understands the boundaries better. And the most interesting thing is that you actually have more visibility and control than working in a single building (without SDI).

With the SDI infrastructure I can hammer out a place in my company. My boss likes it. The Clients like it. I love it. Everybody wins.

By Peet de Vos on 2010-07-15 15:59:00

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Customer Feedback

SDI is the best all-in-one solution I’ve encountered. It completely fulfills our needs going from ticket/call management to very detailed client account’s financial status. It’s an amazing operational solution, as well as an excellent monitoring/reporting asset,”
E. Le Roux, Customer Service Manager

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Who are we?

Orax Solutions is synonymous with Database and Linux solutions. The name was initially conceived from our passion for Oracle and Unix technologies. With many years of business and IT experience behind us, we have grown SDI, our flagship, into a powerful solution. SDI facilitates services and operations in a typical business (including our own). We also provide remote support and development for mission critical database systems.